Last updated: March 31, 2026

This Privacy Policy explains how RedFlag Security ("RedFlag Security," "we," "our," or "us") collects, uses, discloses, and protects your personal information when you visit our website, request a quote, submit a form, or use our services in Ottawa and the surrounding areas.

By using our website or providing information to us, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our website or submit personal information.

Who We Are

RedFlag Security is a locally owned and operated security company based in Ottawa, Ontario. We provide professional security solutions, including CCTV surveillance, alarm systems, access control, intercom systems, video doorbells, and structured wiring for residential and commercial clients.

Information We Collect

We collect only the information that is reasonably necessary to provide our services, respond to your requests, and operate our business. This may include:

Information you provide directly

Contact details such as your name, phone number, email address, and mailing address when you request a quote, book a consultation, or contact us.
Property and project details such as property type (home or business), location, layout considerations, and any information you choose to share about your security needs.
Payment-related information such as billing name and contact information. Full credit card numbers and CVV codes are processed securely by our third-party payment processor and are not stored on our website or servers.
Communication content such as emails, phone messages, or other correspondence related to quotes, service requests, scheduling, and support.

Information collected automatically

When you visit our website, certain technical information may be collected automatically, such as:

IP address and approximate location
Browser type and version
Device type and operating system
Pages visited and time spent on the site
Referring website or source

We use this information in aggregated form to improve our website, understand how visitors use it, and enhance performance and security.

Cookies and similar technologies

Our website may use cookies or similar technologies to remember your preferences, improve your experience, and analyze website traffic. You can adjust your browser settings to refuse cookies or alert you when cookies are being used. However, some features of the site may not function properly without cookies.

How We Use Your Information

We use personal information for the following purposes:

To respond to your inquiries, quote requests, and service bookings
To plan, install, monitor, and service security systems
To process payments via our third-party payment processor
To send important service-related communications (e.g., appointment reminders, service updates, invoices, or policy changes)
To improve our website, services, and customer experience
To maintain internal records, accounting, and business operations
To comply with legal obligations and protect our rights and the security of our clients

Payment Processing and Credit Card Information

We partner with reputable third-party payment processors to handle credit card and other electronic payment transactions. When you click a payment link on our website or are directed to make a payment, you are taken to our payment processor's secure website to complete the transaction. These processors are responsible for collecting, processing, and storing your payment card information in compliance with the Payment Card Industry Data Security Standard (PCI-DSS).

RedFlag Security does not collect, transmit, or store full credit card numbers, CVV codes, or other sensitive cardholder data on our website or servers. We may receive limited transaction confirmation details from the processor, such as the last four digits of your card, transaction reference numbers, and payment status, solely for record-keeping, receipt issuance, and dispute resolution.

By using our payment links or submitting payment through our designated processor, you agree to be bound by that processor's terms of service and privacy policy in addition to this Privacy Policy.

Legal Basis for Processing (Canada)

Where applicable under Canadian privacy law (including the Personal Information Protection and Electronic Documents Act, PIPEDA), we rely on one or more of the following legal bases to process your personal information:

Your consent (for example, when you voluntarily submit a form or request a quote)
Performance of a contract (for example, providing installation or monitoring services you have requested)
Compliance with legal obligations
Our legitimate business interests (for example, improving our services and securing our website), balanced against your rights and expectations

How We Share Your Information

We do not sell your personal information. We may share your information with:

Service providers and partners who assist with payment processing, email delivery, IT support, or other business operations, under appropriate confidentiality and data protection obligations.
Monitoring and alarm partners when required to set up or manage monitoring services for your alarm or security system.
Professional advisors such as accountants or legal counsel, where reasonably necessary for our business.
Law enforcement or government authorities where required by law, court order, or to protect our rights, property, or the safety of our clients and the public.

Data Security

We take reasonable physical, technical, and organizational measures to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, to comply with legal and regulatory requirements, to resolve disputes, and to enforce our agreements. When information is no longer required, we will securely delete, anonymize, or otherwise dispose of it.

Your Rights and Choices

Depending on applicable law, you may have the right to:

Request access to the personal information we hold about you
Request corrections if your information is inaccurate or incomplete
Withdraw consent to certain uses of your information (where we rely on consent)
Request that we delete or anonymize certain information, subject to legal obligations
File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

To exercise any of these rights, please contact us using the details in the Contact Us section below. We may request reasonable verification of your identity before responding.

Third-Party Websites

Our website may contain links to third-party websites or services (for example, social media platforms or payment processors). We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so we can take appropriate steps to remove that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page. Your continued use of our website or services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us:

Company: RedFlag Security
Address: 207 Bayswater Ave., Ottawa ON, K1Y 2G5, Canada
Phone: 613.799.1188
Email: info@redflagsecurity.ca

Important Notice

This Privacy Policy is intended to provide clear and practical information about how RedFlag Security handles personal information. It is not formal legal advice. Because laws and regulations may change and can apply differently depending on your specific circumstances, we recommend consulting with a qualified legal professional to review this policy and ensure it fully meets your compliance obligations and business needs.