Question 1

What types of alarm systems do you offer?

Accepted Answer

We offer both wired and wireless alarm systems to suit your needs. If your home is pre-wired or our technician can run wires, a wired system might be ideal. Otherwise, a wireless system is the perfect choice for you—no drilling required and easy to expand later.

Question 2

Do your alarm systems include cameras?

Accepted Answer

We provide two options: independent camera systems with no monthly fees (footage stored on local hard drive), and cameras integrated with the alarm system which include cloud storage and a monthly service fee. Both options offer remote viewing from your smartphone.

Question 3

How much does it cost to add a camera to the alarm system?

Accepted Answer

Adding an integrated camera costs $400–$500 upfront with a $10 monthly fee. For independent cameras, the cost is $750–$900 upfront with no monthly fee. For the latest pricing, please contact us directly.

Question 4

Where is camera footage stored?

Accepted Answer

Depending on your setup, footage can be stored on an internal hard drive (NVR/DVR) or in the cloud. Cloud storage typically requires a monthly subscription, while local storage has no ongoing fees.

Question 5

Can I control the camera system remotely?

Accepted Answer

Absolutely! With an internet connection on-site, you can view live feeds, playback recordings, and manage your cameras remotely from anywhere in the world using our mobile app.

Question 6

Can I control the alarm system remotely?

Accepted Answer

This depends on your monitoring plan. Remote control is available with GSM Cellular or IP monitoring but not with landline monitoring. Contact us for more details about upgrading your plan.

Question 7

Will I receive notifications on my phone?

Accepted Answer

Yes! We can set up push notifications and email alerts for alarm events, trouble conditions, and system status changes. Feel free to reach out to us to get started.

Question 8

I have a cat. Will it affect the alarm system?

Accepted Answer

Cats can trigger motion detectors, which may cause false alarms. Don't worry—we can install alternatives like shock sensors or glass break detectors to secure your home effectively without pet interference.

Question 9

I have a dog. Will it trigger the alarm system?

Accepted Answer

Most dogs won't trigger the alarm system, especially with pet-friendly motion detectors rated for animals up to 85 lbs. However, this depends on your dog's size and behavior. If needed, we can provide alternatives like shock sensors or glass break detectors.

Question 10

How does a glass break detector work?

Accepted Answer

Glass break detectors trigger the alarm when they detect the specific sound frequency of breaking glass, such as a window or door. Keep in mind that very loud noises like thunder or dropping a plate could occasionally trigger a false alarm.

Question 11

How do I arm my DSC Power Series system in Stay or Away mode?

Accepted Answer

To arm your DSC Power Series system:  • Stay Mode: Press and hold the Stay button on your keypad for 2 seconds. • Away Mode: Press and hold the Away button on your keypad for 2 seconds.  Ensure all zones are secure before arming to prevent errors.

Question 12

How do I disarm my DSC Power Series system?

Accepted Answer

Enter your 4-digit security code on the keypad. This will deactivate the system and stop any active alarms.

Question 13

How do I arm my DSC Neo system in Stay or Away mode?

Accepted Answer

To arm your DSC Neo system:  • Stay Mode: Press the Stay button, then enter your 4-digit security code. This arms perimeter zones while allowing free movement inside.  • Away Mode: Press the Away button, then enter your 4-digit security code. This fully arms all zones, including motion detectors.

Question 14

How do I disarm my DSC Neo system?

Accepted Answer

To disarm your DSC Neo system:  1. Enter your 4-digit security code on the keypad 2. Press the Off button  This will disarm the system and silence any active alarms.

Question 15

How do I arm my Honeywell Vista system?

Accepted Answer

To arm your Honeywell Vista system:  • Stay Mode: Press and hold 3 (Stay), or enter your 4-digit code + press 3 • Away Mode: Press and hold 2 (Away), or enter your 4-digit code + press 2  Choose the option that best suits your preference.

Question 16

How do I disarm my Honeywell Vista system?

Accepted Answer

To disarm:  1. Enter your 4-digit security code 2. Press the Off (1) button  This will disarm the system and silence any active alarms.

Question 17

How do I arm my Honeywell Pro Series system?

Accepted Answer

To arm your Honeywell Pro Series system:  • Stay Mode: Tap Stay on the touchscreen, or enter your 4-digit code and press Stay • Away Mode: Tap Away on the touchscreen, or enter your 4-digit code and press Away  Ensure all zones are secure before arming.

Question 18

How do I disarm my Honeywell Pro Series?

Accepted Answer

To disarm:  1. Enter your 4-digit code 2. Tap Disarm on the touchscreen  This will deactivate the system and stop any active alarms.

Question 19

How do I add my cameras to the app?

Accepted Answer

To add your cameras:  1. Download the relevant app (Aicolor, EyeInCloud, or DMSS) from your app store 2. Log in or create an account 3. Tap 'Add Device' or the + icon 4. Choose your connection method:    • Scan QR Code: Use your camera to scan the QR code on the NVR    • Manual Entry: Enter the NVR's serial number 5. Enter the NVR's username and password (defaults are usually admin/admin or admin/admin1234) 6. Tap Save to finalize  Verify connection by viewing live feeds.

Question 20

What are the default login credentials for the NVR?

Accepted Answer

The default login credentials are typically:  • Username: admin • Password: admin or admin1234  If these have been changed, refer to your documentation or contact support.

Question 21

What should I do if I forget my Master Code?

Accepted Answer

If you forget your Master Code:  1. Refer to your system's manual for factory reset instructions (usually involves a specific button sequence or jumper setting) 2. Contact our support team at 613.799.1188 ext. 2 for assistance  Note: Resetting may erase all existing settings and user codes.

Question 22

How do I check the battery status of my wireless sensors?

Accepted Answer

To check battery status:  1. Access your system status via the keypad or app 2. Navigate to Sensors or Device Status 3. View battery indicators next to each wireless sensor 4. Replace batteries promptly if any show low battery  Regularly monitoring battery levels helps maintain system reliability.

Frequently Asked Questions

Sales & General Questions

Still Have Questions?

Frequently Asked Questions

Sales & General Questions

Still Have Questions?